The Lake Stevens mail carrier is something else. When I can see that a package left at 1020 am and I don't get it until 7 and yes sometimes I've gotten mail after 7, I wonder what they do all day long.. everyone in my neighborhood gets each other's mail and it's becoming a serious problem. I was suppose to receive a package on Saturday and it said it was delivered in my box and it wasn't. Which means it's sitting somewhere else or not delivered at all. I have witness the mail carrier drop mail off three times in one day before. It is very frustrating to have such bad service. I hope something can happen, because the people in Lake Stevens deserve better postal service then this.
I continue to receive a lot of the last resident's mail almost a year after, including voting ballots and other first class mail. There has been three change of address processes completed; I have spoken with the carrier multiple times; filled out the new resident card when we moved in: posted a bright pink label with our name on it; and spoke with the postmaster himself. I've also put in package pickup requests to "ring doorbell" when stormy outside and they not only didn't come, they admitted to completely skipping our house and falsely marking it as "picked up" in the system because they "didn't have time to wait at the door". Very unprofessional all around.
On top of that, the delivery driver lost a certified package with tracking that was shown as "out for delivery". Package contained my passport.
oh my gosh, this place has the worst customer service ever! The man that answered the phone was so impatient and then hung up on me because I was asking questions...i was just trying to find my lost package...and this is not the first encounter with them. My carrier on the other hand is the nicest person ever! So sorry to her for the one star but I'm just tired of being treated this way for no reason. I was not rude until he was, excuse me for wanting to know how to track my package that I already paid quite a bit of money for. Oh and his comment after me telling him my call was transferred from the main office was "yea, of course they did(transfer me)" wow!
The ladies at the PO in Lake Stevens have always been nice to me but there was a time where I ordered some pretty pricey lip gloss and it said it was delivered but there was nothing in the parcel locker, they left me a key but there was no package for me, and that happened last November ('16) it's now March '17 and who the heck knows what happened to my lip gloss. Maybe they put the key in the wrong mailbox, maybe my neighbors decided to keep my lip gloss (Merry Christmas to you if that's the case awesome neighbor!) But who really knows; all i know is I spent $45 bucks on lip gloss to have never received it; the lip gloss company didn't care too much to do anything, I mean why would they? It was confirmed delivered by USPS. Anyway besides the case of the missing lip gloss, I've gotten a lot of my neighbor's mail and vice versa so that was also another problem. But it has gotten better. I do prefer to drop off my packages at the PO at Bartells, it's closer anyway.
Multiple bad experiences visiting this location. The lady's that work here give zero effort and could care less about you as a customer.
I had another package shown as delivered. Escalated. No resolution. Then randomly it showed up 3 months later on my door step.
United States Postal Service is a US Post Office based in Lake Stevens, Washington. United States Postal Service is located at 1709 124th Ave NE, Lake Stevens, WA 98258, USA.
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